Now everything is fine with this keyboard except the trackpad. You can see if restarting the iPad is helpful. A lot, but not all, users got their Magic Mouse 2 to connect by first connecting it via the Accessibility Switch Control settings, and then set it up in AssistiveTouch. Hi Kelvin, thanks for reaching out and sorry to hear about your experience with the Combo Touch. Must be a problem with this specific update. The Smart Keyboard did not add any bulk to the iPad and served quite well in both landscape and portrait mode, but I wanted a trackpad and so decided to sell it and buy the Combo Touch. It’s also bulky, compared to other third-party cases. Strange, I just got the keyboard today. Same happened to me. - wiped my ipad and rebooted rebooted several times..taken the keyboard off cleaned the connection point and put back on..nothing seems to be working so my assumption is that it’s a bug and won’t be fixed until they release a new version of the firmware update.....ugh. Logitech 920-009610 Combo Touch for iPad Air (3rd Generation) and iPad Pro 10.5-inch Keyboard case with trackpad, Wireless Keyboard, and Smart Connector Technology - … Have you got the Logitech app installed: Better just call for local support. The trackpad is why I purchased this keyboard and now I can’t even use it.... https://discussions.apple.com/thread/251831306. This $149.95 case features a built-in trackpad … Everything works great, and it’s working very nicely, except for one thing. Must be a problem with this specific update. I just attached it and the cursor should come up automatically with trackpad enabled once you touch it. Logitech’s Combo Touch is a lot like Apple’s Magic Keyboard in that it provides a keyboard and trackpad for the iPad. Unboxing and look at Logitech's new keyboard. My combo touch trackpad not working after the keyboard was updated to v00.13-07.00 my iPad is iPad Air 3 and the iPadOS is 14. when i was updating the keyboard, I accidentally left and shut down the Logitechcontroll app. LOGITECH TOUCH COMBO 10.2" 920-009726 10.2" 920-009726 10.2" 920-009726. The Smart Connector transfers both data and power between iPad and the keyboard connected to it, so no batteries or additional charging are required to use it. I got the Keyboard today and I received two updates, the first one was fine, but the second one broke my trackpad. Once its run, it magically works. Apologies for not providing a prompt response. There is standard mode for writing, mode for viewing, reading mode and drawing mode. - For Combo Touch: Update your firmware and enjoy the new auto-backlight feature. I just got the new Logitech Combo Touch in the mail today for my iPad 3, and the keyboard works fine via smart connector (I’m using it now) but the trackpad is non responsive. Review: Logitech Combo Touch Mimics The Magic Keyboard for 3rd-Gen iPad Air & iPad Pro 10.5-Inch - … Logitech Combo touch keyboard case has four different usage modes. Logitech's Combo Touch is a cheaper alternative to the Magic Keyboard. I'm with Brittany Granger. Moreover, reconnecting the keyboard and rebooting the iPad does not help with the issue at all which only reiterates that the update did indeed break the trackpad. I thought I had upgraded to OS 13.4, but I checked after I couldn’t get the trackpad to work after an hour and I actually didn’t have it. Same here with my iPad Pro 10,5” on same firmware version and iPad OS 14.0.1, except mine completed the update all the way. I’m very disappointed by the way. As apparent from the above, users report that the latest firmware for Logitech Combo Touch causes the accessory’s trackpad to stop working. It was completed and the app says it’s all up to date but the trackpad has stopped working. Make you have the latest version, then make sure you have the Logitech app installed and if nothing works, restart iPad. I’ve updated my iPad and I’ve turned it off but it still doesn’t work. It’s $149.95. We appreciate providing as well the steps that you've done. I start to be scare because I check that a lot of personas have 1 month ask for a fix and the is no upgrade. I've tried everything, restarting, updating software, some reset settings thing that logitech support told me to do which did nothing but mess up my ipad settings. Update to IOS 14 bricked the entire keyboard. The trackpad doesn’t work. THanks. Ipad os 13.6. Dubbed the Combo Touch, it will be priced at $149.99 and unlike the Smart Keyboard which only works with the iPad Pro, Logitech’s Combo Touch will actually work with other iPad models. Worked fine out of the box. My combo touch trackpad not working after the keyboard was updated to v00.13-07.00 my iPad is iPad Air 3 and the iPadOS is 14. when i was updating the keyboard, I accidentally left and shut down the Logitechcontroll app. Thanks. Logitech Combo Touch: Trackpad Scrolling Problem! Let it run its course, DO NOT touch the keyboard or trackpad until complete. I have received my new combo touch today but the trackpad doesn’t work. Logitech's touchpad case turns your iPad into a laptop, for a lot less than Apple's Magic Keyboard. Tried everything: restarting iPad, disconnecting and reconnecting keyboard but nothing works. I've tested it on an iPad Pro, along with a Brydge Pro Plus for iPad Pro, and the Logitech Combo Touch for the 10.2-inch iPad and 10.5-inch iPad Air (or 2017 10.5-inch iPad Pro). I think’s its turned off or something. The biggest difference between the Combo Touch and the Magic Keyboard is the lack of the latter’s carefully engineered hinges. If your Logitech Combo Touch shows one or more of the following symptoms: If an issue still exists, download the Logitech Control App and see if the keyboard firmware needs to be updated. Clean the Smart Connector area if necessary. That doesn’t seem to have anything to enable trackpad. When working with the pen, it offers a good solution for storing the pen in the right place. Logitech’s Combo Touch for iPad combines a precision trackpad with a full-size backlit keyboard. It is a fairly thick and heavy device, ironically heavier than my 12” MacBook that I have also. With a sticker price of £120, it's almost one-third what I paid for my Magic Keyboard. What to do if your mouse or trackpad is not working on iPhone or iPad. Thank you for reaching Logitech! Hope all of u can have a better using experience. The Logitech Combo Touch Keyboard Case supports the same gestures that you get with a Magic Trackpad 2. The Logitech Combo Touch attaches to the Smart Connector of an iPad. Same problem with my new Combo Touch trackpad, I receive it today, installed, was working great, but the app send me a upgrade and then the trackpad stop working. Same here on same firmware version and iPad OS 14, except mine completed the update all the way. However, the Logitech Combo Touch is a very similar keyboard case for the 10.5-inch iPad Air 3 or the 10.2-inch iPad 7. Mine is not working either and I did everything right. I tried to reboot my iPad and it doesn’t help. This allows your keyboard brightness to automatically adjust, based on the ambient light in the room, so you can always see what you’re doing. Check the iOS version and make sure your iPad is up to date. Another nice feature is the built-in Apple Pencil / Logitech Crayon holder. Hopefully, this thread will be able to help other people in the community experiencing the same concern. Question: Q: Logitech combo touch keyboard case with trackpad for iPad 8 gen trackpad not working Hi, I bought my iPad and the trackpad today and when I connect the keyboard the trackpad is working fine but after I update the keyboard software via Logitech app the trackpad stop working but the keys still functioning. Full Multi-Touch gesture support transforms your iPad into a productivity machine for working in spreadsheets and documents, a robust learning tool for remote classes, and more—the possibilities are endless. Click it and it should start a firmware update for the trackpad. Check stock. I very excitedly purchased the new Logitech Combo Touch case and keyboard for my iPad Air 3, and it came in the mail today! Has anyone found a solution or knownif it is a bug with the current os update? @Romeo79 iOS 14 is out for iPad, in case it’s an iOS bug try updating to latest iOS first. I'm having the same issue, I just got an ipad air and the combo touch. Not sure if you have to do the uninstall, restart bits, but it cant harm to do so. Navigate your iPad with familiar gestures or quickly and easily position a cursor to edit spreadsheets, documents, and presentations. Afterwards, i opened the app and it said my keyboard was already the latest version. Logitech says that the Folio Touch will debut for $159.99 in October. Please help. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Is there something I have to do to get it to work? Afterwards, i opened the app and it said … Lots of users have discovered their mouse or trackpad is not working for iPhone or iPad. - Logitech Folio Touch for iPad Air (4th gen) - Logitech Folio Touch for iPad Pro 11-inch (1st and 2nd gen) - Logitech Combo Touch for iPad (7th gen) - Logitech Combo Touch for iPad Air (3rd gen) - Logitech Slim Combo for iPad Pro 12.9-inch (1st and 2nd gen) - Logitech Slim Combo for iPad Pro 10.5-inch and iPad Air (3rd gen) I found that the important bits are as follows: The first bit is to have the Logitech Control app open. The ongoing problem with the kickstand case and its bottom-attaching keyboard is it’s not lap-friendly at all, similar to the Microsoft Surface line. I have this same issue my Wifi went out during the firmware update and now the trackpad is unresponsive and says everything is up to date. Maybe provides new keyboard change service. After a few attempted updates where the app returned an error, a restart of the iPad resulted in the app showing that the firmware updated successfully, but the trackpad stopped working completely. I just bough the combo touch keyboard but the trackpad is not working. My ipad is updated to IOS 14 and the trackpad is still not working. The key feature that separates the Logitech Combo Touch Keyboard Case from other iPad 7 keyboard cases is its inclusion of a built-in trackpad with multi-touch gesture support. Keyboard and trackpad seemed to be working fine but it prompted me to download the Logitech Control app to download and update the firmware. Make sure the physical connection is well secured. Q+W+E and alt/option is using the partial keyboard displayed on screen, NOT the physical keyboard (even though that should be attached). When I scroll in any app, about half of the time the scrolling will continue after I lift my fingers off of the trackpad. I haven't had my ipad or keyboard more than a day and this experience is starting to make me feel like I made a mistake in buying this. It has been working continuously for hours. When I first connected the keyboard I had the old iOS and didn’t have the Logitech app and the keyboard and trackpad worked fine. A three finger swipe to the left or the right swaps between apps, a … However, when I updated the iOS to version 14 and then updated the firmware via the Logitech app the trackpad mysteriously stopped worked - I’ve done everything. Unfortunately, that … What do I do? Apologies for not providing a prompt response. Combo Touch combines a precision trackpad with a full-size keyboard for your iPad. The OS recognizes that their is a trackpad connected in the Settings app but it nothing responds to the trackpad. The company has also announced a new keyboard case accessory for the iPad that also comes with a built-in trackpad. Plz contact me asap. You may also visit the device's FAQ page for other troubleshooting guides that you can follow if you have other concerns. Seems like latest update broke the trackpad. (Settings->General->Keyboard Any news for a upcoming upgrade? Attach the keyboard and the Unsupported message comes up immediately-which means it is seen, but denied. As soon as I updated the keyboard to the latest firmware the trackpad stopped working. I’m disappointed abt that. - YouTube It requires minimum iPad OS 13.4 is your iPad software updated? Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there. I’ve also installed the control app and everything is up to date.What else can I do? Logitech Combo Touch for iPad Air (3rd Generation) and iPad Pro 10.5-inch Keyboard case with trackpad, Wireless Keyboard, and Smart Connector Technology - Graphite … Logitech team please release a new update!!! The cursor won’t show up when use it. Settinfs->General->Language & Region). New notice for everyone, I just called my local technical support department and they sent emails to me to follow. You should see the firmware and app version at the bottom left, but once you press the QWE + Alt/option keys, it should then say something like “UNLOCKING TRACKPAD FIRMWARE UPDATE”. The keyboard and trackpad are both great! We'd love to keep the conversation going directly with the Support Team. Trackpad Features The gray color case features a smooth, woven fabric material for the outer portions, which feels great in the hands, along with a set of soft plastic keys and trackpad. We're glad that the Combo Touch is now working as expected. When I was prompted to download the app it downloaded fine and asked for a firmware update then gave an error. The IPAD and the Logitech Control app doesn't see the keyboard anymore. It’s $149.95. I have the same problem with mine Ipad Air 3 OS 14, I have the same problem. The keyboard works fine, trackpad is even recognized in ipad settings but no cursor shows up. Yesterday I got my hands on the newest iPad 7 keyboard case offering: the Logitech Combo Touch Keyboard Case with Trackpad. Leave a comment I can't even claim a warranty defect for replacement because I threw out everything excited and expecting it to work as seamlessly as the review videos I spent too much time watching making sure it was what I wanted. I’m having the same problem. It shows up into ipad settings but no cursor nor gestures are working. If you have further inquiry, please do not hesitate to reach back to us or contact our support team for direct assistance. I downloaded the Logitech app that I’m asked to download. Posting here and wait for the so called emails from support team is nonsense. Ipad os 13.6. Is there any problem? If it didn’t, or one of these stages didn’t appear, do the whole uninstall the app, restart the iPad, download the control app again, then start again from the first bullet point. Thank you for reaching Logitech! This cheaper keyboard and trackpad combo for the iPad and iPad Pro could save you an upgrade. I have an open ticket that is now 2 weeks old with no response:  Ticket: https://apps.apple.com/au/app/logitech-control/id1497377584, The keyboard or touchpad doesn’t respond when typing or moving the cursor, The keyboard or trackpad goes back and forth between working, and not working, The keyboard or touchpad is slow to respond. Simply put, Logitech’s Combo Touch is the ultimate accessory to pair with your 7th Gen iPad, 3rd Gen iPad Air or 10.5-inch iPad Pro.

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