I doubt there is any physical issue with the battery as the laptop is relatively new & the issue has only just started after the upgrade to 17.04. for windows updates or anything. So, check for other symptoms such as physical damage. The more power hungry the software the more it will drain your battery. For this reason, if your laptop is still under warranty you should use this. Additionally, you can dive deeper into the Power & sleep settings to adjust your power plan, but this is a little beyond the point of this article which is, of course, to find out why your battery isn’t charging. I have tried three different chargers with the same results. I’ve bought from many suppliers over the years but you can’t beat Amazon (literally). amzn_assoc_search_bar = "true"; So Robert, your idea for a fix won't work, because I can't run down the battery when my Surface doesn't even run on battery. Zut Media are our recommendation for video production services in the UK. I plugged the laptop to charge and it showed that it was charging, when it said 100% completed I unplugged it and shut it down. Any attempt to turn the system back on failed unless the AC adapter was plugged in. Once the report opens (it should open in your internet browser). Last week, I received a Windows 10 update and now my battery keeps draining - even with the power plugged in! If you have a spare one then try it and see what happens. eval(ez_write_tag([[250,250],'tekmoz_com-banner-1','ezslot_10',131,'0','0']));The key to fault finding is replacing suspect parts with known good parts. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds. another thread. Inspect the connection. After your device has charged with the power supply for five minutes, again use the Surface Dock to continue charging. A lot of laptops have a removable battery but later models have the battery hidden inside the case making it more difficult to remove. This will not drain the battery if the computer is completely shut down. You can see on the image below the design capacity versus the current capacity and how it drops over time. I didn't have battery issues, my surface was working fine and was the main laptop used by a community center's robotics team. Restart the computer, removing the battery in between. May 15, 2016 7:24 AM You should see something like this: The Battery life estimates will show you the difference between how long the battery should last for according to the design capacity (this is shown on the right hand column under “At Design Capacity” versus the current likely amount of time that the battery will last during the period it was active for, this is found in the left hand column under “At Full Charge”. When I unplug the charger, the device immediately turn off (screen turns completely black). eval(ez_write_tag([[468,60],'tekmoz_com-netboard-2','ezslot_16',160,'0','0']));Tekmoz is a website that is the culmination of over 15 years experience and counting in the computer repair and technology industry where you can learn from our experience and apply it to your own life. I read online that you can “jump start” a battery with a USB cable with the positive and negative wires stripped. Right-click on your taskbar and open up Task Manager. I noticed when it was booting up that the fan was not running. This thread is locked. My laptop battery won’t hold a charge. But one day, the charger stopped working. amzn_assoc_title = "Shop Related Products"; Turn on the computer and immediately press Esc repeatedly, about once every second. amzn_assoc_title = "Shop Related Products"; So Robert, your idea for a fix won't work, because I can't run down the battery when my Surface doesn't even run on battery. amzn_assoc_ad_mode = "search"; The main problem is that my Surface dies when it gets unplugged. So, with a smart charge indicator on the phone it might even be able to tell you when there was nothing left to drain from. After completing the BIOS upgrade, it is advised to recharge your laptop battery for 12 hours and then continue to use as normal. The chances of this being the cause are small but I’ve seen it too many times on customers laptops where they have left the battery removed and the connectors have had fizzy drinks spilt on them and all sorts to think that this could be ignored, it’s worth doing. My recommendation is to buy your battery from Amazon, the reason being is because you can check out the feedback from sellers and compare prices. Sparks may emit from the battery during this process. amzn_assoc_placement = "adunit0"; It was plugged in but not charging the laptop at all. https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit. Is Microsoft aware of the issue? recently, it won't start properly any more. eval(ez_write_tag([[336,280],'tekmoz_com-large-mobile-banner-1','ezslot_0',146,'0','0']));Laptop batteries have a part number on them. Otherwise you will just have to wait for it to go to zero while it is off the charger. The process is simple and just requires (in most cases) some screws to be removed from the base of the laptop to gain access, after which the battery just unplugs. Replacing the power brick may fix the issue. It wasn't used at all. Examine the cord. eval(ez_write_tag([[300,250],'tekmoz_com-mobile-leaderboard-1','ezslot_6',148,'0','0']));You can use the box below to check availability, the results will show for your own country: eval(ez_write_tag([[250,250],'tekmoz_com-netboard-1','ezslot_15',149,'0','0'])); Save my name, email, and website in this browser for the next time I comment. eval(ez_write_tag([[728,90],'tekmoz_com-large-leaderboard-2','ezslot_7',132,'0','0']));The issue could actually be to do with your adapter. You’re now ready to use a voltmeter to gauge how much “juice” your battery has. The battery cannot be drained (the device never uses it). For cleaning services in and around the Liverpool area please see: Step 2 – Check the connectivity from the battery to the motherboard, Your battery is too old and needs replacing, There is a problem with your charging circuitry on the motherboard. The idea here is that the original battery may have discharged after the laptop sat for a while, and your laptop power brick may have died at the same time. You can keep the AC adapter plugged into the notebook even though if it is not connected to the power outlet & hence not charging. I didn't Instead, use the power supply that shipped with the device. The device finally lives up to the expectations”, a … Have a look at my guide for “how to take apart a laptop” to get an idea of how to do this. Honestly I don't know. Is there any work After a few years, some batteries will last only a fraction of the rated runtime. This is not to say that you won’t get a good service from another sellers website but Amazon are very difficult to compete with so most of these other sellers actually sell their batteries directly on Amazon too, sometimes under a different name. When this happens, it's likely the battery needs replacement. Thanks for your feedback, it helps us improve the site. Here are the most common causes when the battery won’t charge, even when using an external battery charger: 1. Here’s why this could be the case: There is a problem with the connection to the battery. Looked in the logs and there was a firmware update that dealt with battery issues. The battery is old or has gone bad. To me, the main problem is not that the battery won't fully charge. but by using the first command it’s a little easier to retrieve. amzn_assoc_ad_type = "smart"; I expected a fix since my friend with the same model has the same issue. amzn_assoc_search_bar_position = "bottom"; battery is stuck at 60% and it is not charging : Available (Plugged : Not charging). Even after charging overnight, the laptop dies as soon as it's unplugged, despite the laptop claiming its 100% charged. Unfortunately, two days later, the battery won't hold a charge at all. More Less. Replace the charger. If the voltmeter reads between 12.65 volts and 12.77 volts, then the battery is fully charged. Compare seller feedback and delivery time. Is It Safe To Pack Your Laptop Into Your Suitcase? I have checked almost daily So with this in mind, the last point I will make on software apps affecting the health of your laptop battery is that malware could also be to blame. How To Fix An Overheating Laptop Without Taking It Apart, Canon EOS Rebel T7i / EOS 80D / 800D Review, The Best Digital SLR Cameras For Beginners. Here’s why this could be the case: As ever in Tekmoz though I’d like to show you how I would approach this particular fault as an IT technician so you can follow along. Press and release the power button to turn your Surface back on. Now it is pretty much a paperweight. When I unplug it, the laptop immediately turns off without me being able to turn it back on. amzn_assoc_marketplace = "amazon"; amzn_assoc_default_search_phrase = "laptop ac dc power jack plug in charging port socket connector"; There are a variety of factors why your laptop’s battery might suddenly stop charging or won’t charge to full capacity. I always recommend Amazon for these (see below), type in your laptop make and model and see if you can find your charging port and then follow the guide for replacing the charging port here. This doesn't make any sense to me; also my laptop is brand new! Expert corporate, animation, training video’s and more. The next morning I tried to turn it on and I couldn't. See my guide on how to tackle malware and viruses here. Attach the red lead to the positive terminal and the black lead to the negative terminal. Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both. There are lots of ways to access both but here are 2 simple ones. the guide for replacing the charging port here. ... Unplug all USB devices from the notebook. amzn_assoc_default_category = "All"; With this said, laptops are mobile and are susceptible to damage when moved and a very common fault I see is the power socket taking a hammering. know that I have had more possibilities of keeping my phone charged until this discovery. The battery icon showed it was on battery power, like the laptop didn't even realize it was plugged in. Now it is a week later and nothing. However, after about a month, a full charge became 67%. If the battery is not fully charged, repeat steps 4 through 7. If these are ok then replace your adapter. around for this issue (a firmware update to apply?) In the first instance check the fuse in the plug, also check that the cable has not become damaged. amzn_assoc_linkid = "00982136dbda2e081bf0ac99e591010c"; There could be a number of reasons why your laptop won’t hold its battery charge, some more sever than others. Battery is stuck at 62% and doesn't move. Your email address will not be published. amzn_assoc_marketplace = "amazon"; Tips I tried everything (button presses etcc) but nothing worked. amzn_assoc_search_bar_position = "bottom"; I tried both USB-C ports also, but neither helped my laptop charge. amzn_assoc_placement = "adunit0"; amzn_assoc_tracking_id = "tekmoz-laptopbattery-20"; This is also described in another thread. Using the laptop when it's not plugged into AC just depletes the battery further. But it is always recommended to use the system on battery power at least once in a week. Right-click on the windows icon in the taskbar and choose Windows Powershell (Admin). The ones I’ve listed above are the most common I’ve seen as an IT technician and I’ve listed them in the order that I would personally consider them before deciding upon the solution. First of all, shutdown the notebook, unplug the AC Adapter unplugged, remove the battery, and then hold down the Power button for a full minute. A lower-wattage charger might keep the battery from draining while you use it, but it won't be enough to charge it any higher. The battery won’t charge when using an external battery charger. by morning it's down to 30%. And when it is on with the charger, if the charger is unplugged, the tablet shuts down. I plugged the charger and when I turned it on, it said on the screen "your battery life is very low" and it shut off. I Charge my iPhone 6 at night to 100%. Very disappointing. However, in my experience, there are sometimes other causes for circuitry not charging correctly and they usually have some symptoms. It may sound ridiculous, but it pays to check if your laptop and … I figured we'd get a fix in a day or two. Then right-click and run as administrator. No battery lasts forever, and at some point, all batteries will stop working. BIOS Version/Date: 3.11.2550 2018/06/12) with exactly the same symptoms. These steps can be taken to solve your problem of Asus laptop battery … Charging does indeed fail but the fix is beyond the average technician and will need to be repaired by an electronics person. I have exactly the same problem on my Surface Pro 3 (Core i5, 128 GB, Windows 10 build 17763.104, Recommended for UK customers looking for IT support services. How can I tell if getting a new battery will fix this issue? Tried all the normal "fixes" to no avail. You could probably expect about a 2 year life span out of a battery but if your laptop is no longer charging you will need to find out whether your battery simply needs replacing or not. I bought my new one and it worked fine for a few weeks but now, I would get at least a good 3-4 hours from the battery on a full charge. This is also described in Obviously there is a battery life problem here, and after reading some "not-to-do's" with your laptop I know understand why the laptop is behaving this way. If your notebook computer battery does not power the notebook or will not hold a charge, troubleshoot the battery to see if it needs to be replaced. by that, i mean, after i press the start button, i will hear the cpu fan running really abnormally loud. My laptop shuts down within minutes of being unplugged. Release the clamps and check the charge level on the battery using the battery tester. I also think this problem may have been caused by the recent firmware update. Plug the laptop in and wait until the battery charge meter shows it is at 100%. Your email address will not be published. Software is a factor and is affecting your battery health. I built a home pc a while ago. So depending upon what you see it may be time to replace your battery. To update the BIOS, check Asus’ website for any possible system BIOS upgrades for your laptop model. Will be returning, and finding a different battery, hopefully with better quality control. If you've purchased a new battery and the laptop still doesn't turn on, the next step is to purchase a new power brick. From either of these windows copy and paste the following link (use ctrl+c and ctrl+v to copy and paste to make the process simple). If your battery is completely drained, a Surface Dock may not be able to fully charge your device. Attach a Voltmeter. FWIW I just found out that my phone can get charged by doing that. My Surface does not power on when it's unplugged, and the battery is stuck at somewhere around 60%. Power sockets are easy to replace (follow my guides) and pretty cheap.

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